Karvis

Administration => General => Topic started by: GM Craig on July 10, 2018, 08:09:40 AM

Title: IT Support
Post by: GM Craig on July 10, 2018, 08:09:40 AM

Hehe, there's some truth here.

Title: Re: IT Support
Post by: Trax on July 10, 2018, 02:26:22 PM

More than just 'some'. :)

Title: Re: IT Support
Post by: GM Craig on July 11, 2018, 11:47:50 AM

Well, some. In my experience there is much more of a progression from Level 1 to Sysadmin. L3 tech support is often a lot more grumbly, in a "I guess I better save this looser from himself" sort of way.

Title: Re: IT Support
Post by: Keshani on July 11, 2018, 01:57:09 PM

So where does that put those of us who fix our own IT problems in a way that annoys the sysadmin? :-D

Title: Re: IT Support
Post by: Niil Spaar on July 11, 2018, 05:16:54 PM

I'd say that puts you in the majority.   ;D

Title: Re: IT Support
Post by: Keshani on July 11, 2018, 06:18:24 PM

But it's fun!

Title: Re: IT Support
Post by: Trax on July 12, 2018, 09:54:11 AM

Fun is subjective, https://www.schlockmercenary.com/2003-04-07

Title: Re: IT Support
Post by: GM Craig on July 12, 2018, 10:25:32 AM

Usually, the "We fix out own problems" crowd actually makes things worse when they finally give up and call us, but pretend like they did nothing.

I've had the conversation more than once when the user denies doing anything, "Ok. If you say you didn't change this config, that means I am going to have to quarantine your machine to investigate why it did change. And I *am* going to find out exactly why it changed and who changed it, but when I do it will be four hours from now and I will be a lot less personable, and it will involve a note to your manager about wasting IT resources. Or, if you made the change, you can come clean now. I will shrug, grumble a little, and fix it in 20 minutes, including fixing the original problem you tried to fix yourself, and we can both get on with our day with no repercussions to anyone."

Title: Re: IT Support
Post by: Keshani on July 12, 2018, 12:15:15 PM

Oh I have no problem telling him what I changed. I like watching his face. Lol. In fairness I only mess with things I KNOW how to fix.

Title: Re: IT Support
Post by: Niil Spaar on July 12, 2018, 10:09:40 PM

Wow . . . you guys can actually get a hold of your I.T. departments?

Title: Re: IT Support
Post by: GM Craig on July 12, 2018, 11:28:03 PM

Well, yeah. Keli doesn't have a restraining order...

Title: Re: IT Support
Post by: Niil Spaar on July 13, 2018, 06:11:31 PM

Well-played, sir.  +1 to Craig . . .

Title: Re: IT Support
Post by: Keshani on July 13, 2018, 06:39:38 PM

Was gonna say...kinda feel like that should have had a "mic drop" at the end...